A patient who is scheduled for a bone marrow transplant is concerned about the cost of the procedure. How should the nurse respond?


• The social worker should be contacted to discuss the patient's financial options. The social worker can provide resources and recommendations to the patient.

• The health-care provider should not be asked to explain billing or insurance payments to the patient. Hospital social workers, case management, or business office personnel are best equipped to handle detailed financial arrangements.

• The patient may not be responsible for the entire bill, as the insurance company may cover some of the costs.

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